• Using the course
• FAQs

Using the course

Love to learn has been developed with the user in mind. The online courses are designed to engage you in a stimulating and practical environment.

• Accessing a course
• Navigating a course
• Playing videos
  • Play triangle
  • Timeline
  • Volume controls
  • HD
  • Full-screen
• Seeing more information
• Zooming in and out
• Printing pages
• Completing activities
  • Click to answer
  • Check your answer
  • Reveal answer
  • Sort items
• Using your Workbook

Accessing a course

To experience Love to Learn before you buy, the Try now buttton will take you to the Course Contents. The Course Introduction and Unit 1 buttons take you to the free sample. After purchase, you will see a Go to course button. You will be able to access the course for at least 12 months. To find out how to purchase a course go to How do I purchase a course?

Navigating a course

Purchasing the full course gives you access to all units on the left-hand menu which are accessible in any order. When you open a unit, the introductory screen will appear and the menu will expand to show various topics. You can move between topics on the menu, or use buttons at the bottom of each screen. Some topics may have one or more sub-screens/topics.

Playing videos

For screens with videos or website demonstrations, click the image to play the video (make sure your computer’s sound is switched on!). Video controls are visible when your mouse cursor is over the player. These you’re your controls:

Play triangle

Click this to start the video. When playing it will change to a pause button.

Timeline bar

This shows how long the video lasts and how far through you are. You can click on the timeline bar, or drag the marker, to rewind or fast-forward.

Volume controls

These 7 small bars control the volume. Click the left-hand bars to reduce the volume, and the right-hand bars to increase the volume. You can also use your computer's audio controls.

HD

Use this to switch the high-definition setting on or off.

Full screen

Click the icon to view the video in full-screen. Click again to return to the normal view. You can press Esc on your keyboard to exit full-screen mode.

Seeing more information

To make screens clearer, some information has been hidden from immediate view. You will see plus signs that can be clicked to expand the page and show additional information.

Zooming in and out

If you find the text or photos too small, use your web browser's Zoom feature. Alternatively, on most keyboards, you can zoom by pressing the Ctrl key (or equivalent) and + (plus key). You can then press Ctrl and – (minus key) to zoom out, or Ctrl and 0 (zero) to return to the standard size.

Printing pages

You are permitted to print pages from the course for your own use. Content may not be distributed to others. Please see the Terms and Conditions for full details.

To print a page from the course, use the print function provided by your browser. Most browsers have a print preview function to see how the page will look before you print. See the help pages of your browser for more details.

Completing activities

There are activities, questions and review sessions which give you a chance to practise skills or explore ideas further. At the end of each unit a conclusion helps summarise key points.

Click to answer

Multiple choice, true or false, fill in the blank, or a combination. They provide immediate feedback.

Check your answer

Complete the text-entry box to answer the question then click the Check button for a suggested answer, which you can compare with your own. This will appear in your Workbook.

Reveal answer

A question or statement will be shown, think about a possible response then click the button below to reveal a suggested solution.

Sort items

Some activities are drag and drop. Use your mouse to click on the item and drag it into position. You will be given immediate feedback and can re-position any items.

Using your Workbook

The Workbook can be printed and is your personal record from the course. Activity notes will be saved to the Workbook by clicking on Add to Workbook.

We ask you to register to ensure your workbook is unique to you and secured. You can access your Workbook using the left-hand menu, which contains summary information from the course and suggested answers for certain activities.

If you skip activities and reviews the results will still go into your Workbook Which you can update as many times as you need to.

FAQs

• How do I purchase a course?
• How do I purchase a course for someone else?
• I have forgotten my password
• What are the minimum system requirements?
• Can I cancel my course purchase?
• Can I use the material with a group?
• I can't enter my payment card details using my iPad.
• Why are the videos running slowly?
• Why is the information not displaying correctly?
• Can I call someone?

How do I purchase a course?

• Use the Add to Basket button by your chosen course, then click on Checkout when you are ready to proceed to purchase
• You can only purchase one copy of a course at a time. To buy more than one copy you will have to go through the purchase process again.
• You will be prompted to enter your username and password. If you have not registered before, click on Continue. You will go to the registration page where you can enter your details. Confirm both your email address and password and then click Register.
• Complete the order form and if you have a discount code, enter it in the appropriate field.
• Click Submit and review your order on the next page, then click Submit to confirm.
• Enter your payment card details on the Payment Information screen and click Continue.
• You can only pay with a debit or credit card. We do not take phone orders or accept cash or cheques.
• Click Place order after you have checked the summary of your order.
• You will see a Receipt for your order and receive two emails. The first will summarise your order and payment. The second email will have a link to access the course.
• If you haven’t received the emails check your Junk or Spam email folders. Contact us if you still can’t see them.
• Your card or bank statement will show the transaction as Penguin Books.

How do I purchase a course for someone else?

• To buy a course as a gift, follow the steps as when buying for yourself (see above)
• At the Checkout, indicate that the course is a gift. Make sure you enter the gift recipient’s email address, name and your personal message. The recipient will receive an email with a link to the course and your message.
• On completing the order, you’ll receive two emails. The first email will summarise your order, the second will confirm that it’s a gift.
  • If you didn’t enter the recipient’s details, there will be a link in the email you can forward to the gift recipient.
  • If you entered the recipient’s email address, you don’t need to anything else. We’ll email the gift recipient with a link to the course.

I have forgotten my password.

Click password reset on the Sign in screen. Enter your email address in the box then click Reset. You will be sent an email to create a new password.

What are the minimum system requirements?

• Love to Learn courses can only be used with an internet connection (ideally broadband).
  We recommend the following browsers (or above):
  • Internet Explorer 7
  • Mozilla Firefox 4
  • Google Chrome 12
  • Apple Safari 4.0.5
  • Opera 10.10
• If you purchase the course on iPad, we recommend the following version (or above),
  • Apple iOS 5.0.1
• The course works on smartphones, but we recommend using a larger screen for maximum enjoyment.

Can I cancel my course purchase?

We can offer refunds depending on circumstance. Please contact us.

Can I use the course with a group?

To use the course for teaching groups or need multiple copies, please contact us.

I can't enter my payment card details using my iPad.

Upgrade your iOS to the latest version. See the minimum system requirements for more details. If the problem persists, contact us.

Why are the videos running slowly?

This could be due to your connection speed. The courses work best with broadband connections but are not suitable if you have a dial-up line. Please see our recommended minimum system requirements. If the problem persists contact us.

Why is the information not displaying correctly?

You may be using an older web browser, e.g. Internet Explorer 6. Update your browser to the latest version. Please see our recommended minimum system requirements. If the problem persists contact us.

Can I call someone?

Go the Contact Us and complete the form before sending it to us. We’ll usually reply within 24 hours (during working hours). Include a phone number in your message if you’d prefer us to call you back.